Policy Scope: Fresh Perishable Mutton & Poultry | Resolution Window: Immediate upon delivery

At Everfresh Mutton & Chicken, customer satisfaction and food safety are our highest priorities. Because fresh meat is an inherently perishable food product cut specifically to each customer’s specifications, our cancellation and refund guidelines are structured to maintain the highest hygiene standards:

1. Order Cancellation Policy

• Prior to Butchering & Packing: You may cancel your order free of charge by calling our customer desk at +91 78695 14774 within 15 minutes of placing your order, or before the morning butchering batch commences.
• Once Dispatched: Because meat is cut fresh and packed in temperature-sensitive insulated bags, orders that have already been butchered or dispatched with our delivery rider cannot be cancelled.

2. Replacement & Refund Eligibility

We take full responsibility for product quality. You are entitled to an immediate replacement or full refund in any of the following verified instances:

• Damaged Packaging: The vacuum or insulated seal was compromised during transit.
• Incorrect Cut or Item: The product delivered does not match your ordered specification (e.g., bone-in delivered instead of boneless).
• Freshness Concern: Any noticeable deviation in product temperature or freshness upon package inspection at delivery.
• Missing Items: An item from your order was inadvertently omitted from the delivery bag.

3. How to Request Resolution

To report any issue with your delivery:

1. Inspect your fresh package upon handover from the delivery rider.
2. If there is any discrepancy, take a quick photo of the package/cut and WhatsApp our order desk at +91 78695 14774 within 2 hours of delivery.
3. Our team will immediately review your request and arrange either a priority replacement cut dispatched to your door or process a direct refund.

4. Refund Processing

• For Cash on Delivery / UPI on Delivery orders, refunds are credited directly to your UPI ID within 2–4 business hours.
• For any prepaid transactions, refunds are processed back to the original source account within 3–5 banking days.